At hiki99, we understand how sensitive your personal information is. Every piece of data you share with us is protected by the latest encryption technology and is never sold to any third party for commercial purposes.
Hiki99's privacy policy is built on six core principles that ensure your personal data is always managed with full responsibility and transparency.
All data transmitted between your device and hiki99's servers is protected with 256-bit SSL encryption. This means no third party can intercept or read your information while it is in transit.
Hiki99 only collects data that is strictly necessary to provide our services. We do not collect irrelevant information, and every piece of data collected has a clear and legitimate purpose.
Your personal information has never and will never be sold, rented, or shared with third-party advertisers or marketing companies. Your data belongs entirely to you.
All member data is stored on AES-256 encrypted servers protected by multi-layered firewalls, intrusion detection systems, and round-the-clock security monitoring.
Hiki99's privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) and relevant international legal requirements, ensuring your rights as a data subject are always respected.
You have full rights to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our privacy team.
Welcome to the hiki99 Privacy Policy page. This document explains in detail how the hiki99 platform collects, uses, stores, and protects your personal information as our member in Malaysia. We have written this policy in plain language because we believe every member has the right to know what happens to their data.
Hiki99 is an online betting and entertainment platform operating for the Malaysian market. To run the platform, we collect certain personal information to ensure our services are safe, fair, and compliant with applicable laws, including Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering an account and using hiki99's services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for assistance with closing your account.
Our Commitment: Hiki99 has never and will never sell your personal information to any third party for marketing or commercial purposes. Your data is used solely to provide and improve our services to you.
Hiki99 collects various types of personal information depending on how you interact with our platform. Below are the categories of data we collect and their purposes:
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Identity & Registration | Account verification, KYC, fraud prevention | Contractual & legal obligations |
| Financial Data | Transaction processing, AML compliance | Legal obligations |
| Technical Data | Security, fraud detection, and analytics | Hiki99's legitimate interests |
| Cookies & Preferences | Enhanced user experience | Your consent |
Every piece of data we collect is used for a clear and lawful purpose. We do not use your data beyond what is stated here without first obtaining your additional consent.
Marketing: Hiki99 may send you promotional information and exclusive offers via email or in-app notifications. You can opt out of marketing communications at any time through the notification settings in your account or by contacting our support team.
Hiki99 does not sell or rent your personal data to any party. However, there are limited situations where we need to share certain information with trusted third parties:
Hiki99 works with carefully selected service providers to help operate the platform. These include payment processors, identity verification services, game providers (such as Pragmatic Play, Evolution Gaming, and others), and cloud services used for data storage. All providers are bound by strict data protection agreements and are only permitted to use your data for purposes we specify.
We may be required to disclose your personal information to government authorities or law enforcement bodies if mandated by Malaysian law or a valid court order. In such situations, we will endeavor to notify you in advance where permitted by law.
Your data may be shared with companies within the hiki99 group for internal operational purposes, subject to the same privacy policy that applies on this platform.
Important: Hiki99 never shares your personal information with third-party advertisers, marketing companies, or any entity unrelated to the provision of Hiki99 services to you.
Hiki99 retains your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with relevant legal obligations. Once the retention period expires, data will be securely deleted or anonymized.
Upon account closure, hiki99 will delete or anonymise your personal data within 30 days, except for data that must be retained in accordance with the legal requirements stated above.
As a hiki99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information. We are committed to facilitating the exercise of these rights without unnecessary barriers.
You have the right to request a complete copy of all personal data we hold relating to your account. Requests will be processed within 14 working days.
If you find that any of your data is inaccurate or outdated, you have the right to request an immediate correction through your profile settings or our support team.
You may request deletion of your personal data, subject to legal retention obligations. Requests will be assessed and processed within 30 days.
You may request that we restrict how your data is processed in certain situations, such as while you are disputing the accuracy of the data.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if desired.
You have the right to object to the processing of your data for direct marketing purposes at any time. The objection will take effect immediately.
How to Exercise Your Rights: To submit any data rights requests, contact the hiki99 privacy team via live chat on the platform or our official email. Please provide your account number and proof of identity to expedite the process.
Hiki99 invests seriously in security infrastructure to protect your personal data from unauthorized access, loss, misuse, or accidental disclosure. The security measures we employ include:
Actions in the Event of a Data Breach: In the event of a data breach affecting the security of your information, Hiki99 will notify you within 72 hours via your registered email and take all necessary steps to mitigate the impact of the breach.
The hiki99 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. All account registrations require age verification through a strict KYC process.
If we find that personal data of someone under 18 has been collected without valid guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a child has registered an account on our platform, please contact our support team immediately.
Hiki99 reserves the right to update this Privacy Policy from time to time to reflect changes in how we handle data, new legal requirements, or improvements to our privacy practices. You will be notified of any material amendments through:
Your continued use of the hiki99 platform after any amendment takes effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.
This Privacy Policy was last updated on 1 January 2026. Previous versions are available upon request through hiki99's official support channels.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the Hiki99 privacy team is here to help.
Available 24 hours a day, 7 days a week within the hiki99 platform
[email protected]
Response within 24 hours
Submit a formal data request through your account settings
Response Time: All privacy-related enquiries will be answered within 24 hours on business days. Data access or deletion requests will be processed within 14 working days from the date the request is received.
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