Terms and Conditions hiki99 –
Complete Guide for All Members

1 Introduction & Acceptance of Terms

These terms and conditions ("Terms") constitute a binding agreement between you as the user ("Member") and hiki99 as the platform operator ("Platform"). By registering an account, making a deposit, or using any service provided by hiki99, you are deemed to have read, understood, and agreed to all provisions set out in these Terms.

Hiki99 is an online betting and entertainment platform operating for the Malaysian market. The platform offers a wide range of games including video slots, Live Casino, table games, fish shooting games, and Sports Betting to eligible members. All services are provided under these Terms as well as other applicable policies such as the Privacy Policy and Responsible Gaming Policy.

Hiki99 reserves the right to update these Terms from time to time to reflect changes in services, legal requirements, or industry best practices. Notice will be provided via registered email or in-platform notification at least 7 days before changes take effect, except in situations requiring immediate action to protect the security of the platform or its members.

2 Membership Eligibility

To register and use the hiki99 platform, you must meet all of the following eligibility requirements at all times while using this platform:

• Age limit: You must be at least 18 years of age. hiki99 takes the protection of minors seriously and conducts periodic age verification.
• Legal capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• One account per individual: Each individual is only permitted to hold one registered account on hiki99. Owning multiple accounts is a serious violation of these Terms.
• Accurate information: All information provided during registration must be accurate, current, and not misleading. Registration using a false identity is strictly prohibited.
• Not a hiki99 employee: hiki99 employees, service providers, direct affiliates, and their immediate family members are not permitted to open a member account.

Hiki99 reserves the right to request proof of identity and eligibility at any time. Failure to provide the required documents within the specified timeframe may result in account suspension until the verification process is complete.

3 Account Management

Every hiki99 member is fully responsible for maintaining the security of their account. This includes protecting their password, login credentials, and any verification details associated with their account.

KYC Verification Process

Hiki99 conducts a comprehensive Know Your Customer (KYC) process to ensure the safety of all members and comply with anti-money laundering requirements. Documents that may be requested include:

• Identity document: Valid MyKad, passport, or driver's licence
• Proof of address: Utility bill, bank statement, or official government-issued document (not older than 3 months)
• Payment method verification: Screenshot or statement confirming ownership of the payment method used

4 Deposits & Withdrawals

Hiki99 offers a wide range of deposit and withdrawal methods suited for users in Malaysia. All financial transactions are processed through secure channels protected with 256-bit SSL encryption.

Supported Payment Methods

• Bank transfer: Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank
• Digital wallet: Touch 'n Go eWallet, GrabPay
• Online banking: FPX, DuitNow, Maybank2u, CIMB Clicks

Deposit Policy

The minimum deposit at hiki99 is RM 20 for all payment methods. Deposits are credited to your account instantly once payment is confirmed by the payment service provider. hiki99 does not charge any processing fees for deposits. All deposits must be made from a payment method in your own name — hiki99 does not accept third-party payments.

Withdrawal Policy

Hiki99's automated withdrawal system operates 24 hours a day, 7 days a week. Withdrawals to bank accounts or digital wallets verified through KYC are processed in under 5 minutes. The minimum withdrawal amount is RM 50. The destination account must be in the same name as your hiki99 account — withdrawals to third-party accounts are not permitted.

5 Bonuses & Promotions

Hiki99 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to usage conditions explicitly stated in each promotion's terms. Please read the terms of each bonus carefully before accepting it.

• Rollover requirement: Each bonus carries a rollover requirement expressed as a multiplier (e.g., 10x means you must wager 10 times the bonus value before withdrawal). Rollover requirements must be met within the specified timeframe.
• Eligible games: Not all games count in full towards meeting rollover requirements. Games that contribute at a different rate will be specified in the relevant promotion terms.
• One bonus at a time: Only one bonus may be active at a time unless otherwise stated in the specific promotion's terms.
• Bonus abuse prohibition: Any attempt to abuse the bonus system — including hedging wagers, placing opposing bets using bonus funds, or coordinating between accounts — will result in bonus cancellation and possible account closure.
• Right to decline bonus: You have the right to decline any bonus by contacting customer support before making the associated deposit. Bonuses that have already been used cannot be cancelled.

6 Game Rules

All games offered on the hiki99 platform use a Random Number Generator (RNG) certified by independent international auditing bodies. This ensures every game outcome is truly random and cannot be predicted or manipulated by any party.

The Return to Player (RTP) value displayed for each game reflects the theoretical long-term percentage and has been verified through independent audit. The RTP for each game can be viewed in the relevant game information. hiki99 does not modify the RTP settings of games from the original provider.

• Final decision: All game outcomes recorded by hiki99 servers are final and binding. In the event of a discrepancy between what is displayed on the player's screen and the server record, the server record shall prevail.
• Technical disruption: If a game is interrupted due to a technical issue on hiki99's end, all affected bets will be fully refunded to the player's account.
• Minimum & maximum bet: Each game has minimum and maximum betting limits as stated in the game interface. These limits may vary by game and membership status.

7 Responsible Gaming

Hiki99 is committed to a responsible gaming program that genuinely works. We believe wagering should be a source of entertainment, not stress. To that end, we provide the following tools that every member can activate through their account settings:

• Deposit limit: Set daily, weekly, or monthly deposit limits. These limits take effect immediately and can only be decreased right away. Increasing a limit requires a 7-day waiting period.
• Loss limit: Set a maximum loss limit for a given period. Once the limit is reached, your account will be automatically blocked from making new deposits until the period resets.
• Play time limit: Set a daily playtime limit. A notification will appear when you are approaching the limit, and your session will be automatically ended once the limit is reached.
• Forced break: Activate a break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During this period, login is not permitted.
• Self-exclusion: For players who need an extended break, the self-exclusion option allows you to lock your account for 6 months to 5 years. Self-exclusion cannot be reversed during the specified period.

For more information on responsible gaming and support resources, please visit the Responsible Gaming us.

8 Prohibited Activities

The following activities are strictly prohibited on the hiki99 platform. Violation of any of these prohibitions may result in immediate account closure and forfeiture of any account balance associated with the activity:

• Opening or using more than one account
• Using bot software, automated scripts, or artificial intelligence to play
• Colluding with other players to manipulate game outcomes
• Attempting to exploit technical bugs or system vulnerabilities
• Using another person's information to register or verify an account
• Making a deposit using a payment method that does not belong to you
• Any form of money laundering through the hiki99 platform
• Abusing the bonus system in any way

9 Account Closure & Suspension

You have the right to close your hiki99 account at any time by contacting our customer support team. Any remaining account balance after the settlement of active bonus conditions will be returned to you via your verified payment method.

Hiki99 also reserves the right to suspend or close any member's account in the following situations: failed identity verification, suspected fraudulent activity, violation of these Terms, or upon instruction from legal authorities. In the event of closure by hiki99 for non-fraud reasons, any valid account balance will be returned within 5 business days.

10 Liability Limits

Hiki99 provides this platform "as is" and makes no guarantees regarding completely uninterrupted or error-free availability. That said, we are committed to maintaining high uptime and addressing any disruptions promptly.

Hiki99's liability to any member is limited to the total amount deposited by that member in the 12 months preceding the claim. hiki99 is not liable for indirect losses, anticipated profit losses, or losses arising from technical disruptions beyond hiki99's control, such as internet infrastructure failures or third-party service provider outages.

11 Privacy & Data Protection

Hiki99 respects every member's privacy and is committed to protecting your personal information in accordance with industry best practices. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, which can be read in full on the Privacy Policy.

Personal information collected during registration and the KYC process is used solely for identity verification, financial transaction processing, fraud prevention, and compliance with legal requirements. Your data is not sold, rented, or shared with third parties for marketing purposes without your explicit consent.

• Right of access: You have the right to request a copy of the personal data we hold in relation to your account.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to record-keeping obligations prescribed by law.
• Data security: All data is stored on servers protected with AES-256 encryption and 256-bit SSL encryption for all communications.

12 Terms Amendment & Applicable Law

Hiki99 reserves the right to amend these Terms at any time. Material amendments will be communicated to members via their registered email at least 7 days before taking effect. Continued use of the platform after the amendment's effective date constitutes acceptance of the updated terms.

These Terms are governed by and interpreted in accordance with applicable law. Any dispute that cannot be resolved through negotiation between the member and hiki99 will be referred to the designated dispute resolution mechanism. The official language of these Terms is Bahasa Melayu; in the event of any conflict between translations, the Bahasa Melayu version shall prevail.

These Terms and Conditions were last updated on 1 January 2026. Previous versions are available upon request through the official hiki99 support channels.